FAQs

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How do I find you?

We are located inside F45 Seventeen Mile Rocks at 35 Benronalds Street.  When you arrive please come inside the F45 building and wait in the sitting area.  Your Physio will come down when it is time for your appointment and take you up to the rooms.

Do you have lift access?

Unfortunately no, we are located upstairs and do not have lift access.  If you need assistance getting up the stairs please let us know as we are happy to help.

What should I wear for my appointment?

Please wear comfortable clothing that allows access to the area you wish you be treated.  Please note that your physio might ask you to remove an article of clothing if it interferes with the ability to assess and treat properly.  You may refuse, but in doing so it might limit your physio's options for treatment.  Trilogy Physiotherapy always wants you to feel comfortable so you will be given towels and a private area to change clothes, but please express any concerns you have straight away so we can address them.

What types of health insurance do you accept?

We accept all health funds at Trilogy Physiotherapy. When attending your appointment please bring your health fund card with you. If you forget your card don't worry we will send you a receipt that you can use to get your rebate back.

Do you accept NDIS? 

If you are with NDIS we can see you if you have a self managed policy. We do ask that you pay at the time of your appointment and we can generate an invoice for you to claim for a rebate with NDIS.

Do I need a doctor’s referral?

No, you do not need a doctor's referral letter if you are a private patient paying fully or using a private health fund. You can call and make a booking at a time that suits you or book online.

Do you accept Workcover claims?

Yes, we do accept Workcover claims provided that you have a valid medical certificate and have all your forms with you prior to coming to your appointment.

Is payment required on the day of my appointment?

We require all payment to be processed on the day of your treatment.